EVERYTHING YOU NEED TO LAUNCH FIERCE CONVERSATIONS SUCCESSFULLY
The Implementation Playbook is your all-in-one guide to support the entire Fierce Conversations implementation process in your organization. Whether you are looking for ready made templates, slide show introductions, or ideas for sustainability, you'll find it all here.
START HERE: FIERCE PROGRAM PLANNING GUIDE
A great way to get started is reviewing this project planner and creating a timeline for the implementation of your Fierce Conversations programming. While this is a comprehensive guide, you will want to customize this project plan to align with the size and unique needs of your organization.
DOWNLOADS >General Invitation Template
WORKSHOP COMMUNICATION TEMPLATES
An intentional communication strategy is crucial to the success of any new initiative. We've created a series of introductory communication templates you can customize to your audience. You'll find email templates, program overviews, and even introductory presentation decks to build excitement in your rollout.
DOWNLOADS >Introductory Email Templates
Help your learners get the most out of their experience by generating excitement throughout your organization, from the C-suite on down, and sharing the big picture overview of the Fierce Conversations programming.
Fierce Promotional Videos
Help create excitement or boost open enrollment by sharing a short video to your learners.
Pilot Participant Communication Templates
Some organizations start with a pilot cohort as they introduce Fierce Conversations. Use these templates to set expectations, clarify their role as pilot participants, and to invite feedback and suggestions on how to successfully roll out Fierce to the rest of the organization.
Introductory PowerPoint Templates
To increase clarity and buy-in prior to Fierce Conversations programming, these introductory presentations can be used to support a 45-minute overview of Fierce Conversations, gather input on the best ways to move forward from key stakeholders, and answer any questions that come up.
PRIME THE LEARNERS FOR MAXIMUM ENGAGEMENT: WORKSHOP COMMUNICATION TEMPLATES
Prior to every Fierce Conversations workshop we aim to prepare participants with reflection prompts and expectations for participation to maximize learning. Here you will find pre-workshop reminders specific to every Fierce Conversation model. Post workshop, we encourage you to send follow-up communications with refreshers and additional resources available for your learners to support the application of the new knowledge and skills they've gained.
DOWNLOADS >General Invitation Template
Pre-Workshop Reminders
One week prior to the workshop, send these reminder emails to your learners to get their minds thinking about real issues they are dealing with that relate to the workshop real-play exercises.
Post Workshop Refreshers
Send these emails 1-3 days post workshop to remind your learners of the concepts they've learned and additional resources that they have access in support of their learning journey.
KEEP THE FIRE BURNING: SUSTAINABILITY RESOURCES
How an organization supports the learning journey after the training event plays a critical role in the success of behavior change. In this section you'll find a variety of tools to support the transfer of learning following a workshop.
DOWNLOADS >Recognition Email Template
Manager Toolkit
Manager involvement in the learning journey of a participant can increase the likelihood of positive behavior change by 65%. We've provided some conversation starters and discussion guides to support the conversations that should happen before and after attending a Fierce Conversations workshop.
My Coach 1 Liners
As the Fierce client administrator, you can use these 1-liners to keep Fierce Conversations concepts top of mind by sending these directly to your participants through the Fierce Connect App. These can also be shared with managers to use during 1:1 conversations with their learners following a Fierce Conversations Workshop.
Fireside Chat Communications
To promote community and build a culture that embraces Fierce Conversations throughout your organization, you can create quarterly Fireside Chats to connect those that have gone through the Fierce workshops and create space for them to share how they've integrated Fierce concepts in their teams, brainstorm ideas to overcome challenges, and pose any lingering questions to the community.
Fireside Chat Communications
To promote community and build a culture that embraces Fierce Conversations throughout your organization, you can create quarterly Fireside Chats to connect those that have gone through the Fierce workshops and create space for them to share how they've integrated Fierce concepts in their teams, brainstorm ideas to overcome challenges, and pose any lingering questions to the community.
MEASURING SUCCESS: FIERCE PROGRAM EVALUATION RESOURCES
Training evaluation is a crucial component to understanding the impact of these newly learned skills on your culture. Our measurement resources align with Kirkpatrick's' 4 Levels of Training Evaluation. While Fierce hosts two surveys, the Fierce Feedback Survey and the Fierce Benchmarking Survey, we provide additional suggestions for your own learning team to continue measuring success of your Fierce Conversations Programming.
DOWNLOADS >Level 1: Reaction
Level one evaluation is about gathering initial reactions that users had to the learning experience. Would they recommend this workshop to their colleagues? How engaging was the content? What is the likelihood they will use it?
Level 2: Learning
Level two evaluation is about assessing whether they retained the new knowledge and skills from the Fierce Conversations workshop. These include learning refreshers and knowledge checks to understand what learners walked away from the workshop with.
Level 3: Behavior
Level three evaluation determines whether behaviors have changed as a result of the learning. These documents provide a variety of assessment questions you can use to dive deeper into the experience of your learners and the suggestions they have to elevate the success for future learners in your organization.
Level 4: Results
Level four evaluation helps organizations understand how well the Fierce Conversations programming met organizational objectives. What aspects of the communication culture have shifted since the first workshops began? The assessments given here can be given pre- and post Fierce Conversations programming to identify organizational outcomes that have changed.